Help Center
62bd FAQ — Frequently Asked Questions
From opening an account to bKash deposits, using bonuses to cricket betting — get answers to all your questions in one place.
Whether you are new to 62bd or a familiar player, this page has been created to answer your most common questions. Below you will find detailed information on account registration, depositing and withdrawing with bKash and Nagad, game rules, bonuses and promotions, and safe gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Group 1
Account and Registration
To open an account at 62bd, you need your full name, an active mobile number or email address, and a strong password. You also need to provide your date of birth to confirm your age during registration. Please note that only those aged 21 or above may open an account. Providing accurate information makes the withdrawal process easier in the future.
No, a person can hold only one account at 62bd. Creating multiple accounts is a violation of the rules and may result in all accounts being suspended. Having only one active account is also required to be eligible for bonus benefits.
If you forget your password, use the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact the support team via 24/7 live chat.
Yes, the 62bd platform is fully mobile-friendly. You can easily log in by going to the 62bd Login page from any Android or iOS browser. All features are available without installing a separate app. You can save your password in the browser for faster login.
62bd verifies accounts to ensure safe gaming and secure withdrawals. Usually, verifying a valid ID (NID or passport) and your registered mobile number is all that is required. Verified accounts enjoy faster withdrawals.
Group 2
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases, the money is added to your 62bd account within seconds. Occasionally, network issues may cause a delay of 5–10 minutes. If you face any problem, contact live chat with your transaction ID.
The minimum deposit at 62bd is ৳200 — this limit applies equally to every payment method (bKash, Nagad, Rocket). You can enjoy all games with a small deposit, so there is no need to worry about putting in a large amount to get started.
Yes, Nagad is a supported withdrawal method. The minimum withdrawal amount is ৳1,000. Processing time is generally between 15 minutes and 2 hours. You will receive a confirmation message after submitting your request, and the money will arrive directly in your Nagad account.
62bd generally does not charge any additional platform fees for withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges — these are determined by the respective mobile financial service's own policy.
To deposit with Rocket, log in and go to the Cashier section, then select "Rocket". Send the payment from your Rocket account to the merchant number displayed, then enter the transaction ID in the form. The minimum deposit amount is ৳200. Once successful, your balance will update within a few minutes.
Withdrawal rejections usually occur due to incomplete verification, unmet wagering requirements, or incorrect account information. Check your account profile and bonus terms. If the issue persists, speak with support via 24/7 live chat — they will explain the reason and help you resolve it.
Group 3
Games and How to Play
To bet on any cricket match including BPL, first go to the Cricket section. Select the desired Bangladesh Premier League (BPL) match from the match list. You can place bets on various markets including match winner, total runs, and toss winner. Review the odds and stake carefully before confirming your bet.
RTP stands for Return to Player — it is a theoretical percentage indicating how much of the total bets a game will return as winnings over a long period. For example, an RTP of 95% means an average of ৳95 is returned for every ৳100 bet — but this is not a guarantee for any single session. Results are completely random in the short term.
Yes, the 62bd live casino section runs smoothly in mobile browsers. Use a stable internet connection (4G or Wi-Fi) for the best experience. Live tables from Evolution Gaming and Ezugi are optimized for mobile screens, so reading cards and chips should not be an issue.
Aviator is a crash-style game by Spribe. As the plane flies higher, the multiplier increases. Place your bet and "Cash Out" before the plane crashes — you will win at the current multiplier. If you do not cash out before the crash, you lose your bet. Timing and strategy are the key elements here.
62bd offers games only from reputable providers — such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi. Games from these providers are tested through independent third-party audits and use certified Random Number Generators (RNG). Fair play is our core commitment.
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Bonuses and Promotions
A 100% welcome bonus of up to ৳10,000 is available on your first deposit at 62bd. This means if you deposit ৳5,000, you receive ৳5,000 as a bonus. The wagering requirement for this bonus is 15x — meaning you must wager an amount equal to 15 times the bonus before making a withdrawal.
The wagering requirement must be completed before the bonus expires. If the conditions are not met within the set time, the unused bonus balance may be removed. So read the terms carefully when claiming a bonus and play regularly.
There is no separate application required to join the VIP program — levels are upgraded automatically through regular play. There are three VIP levels: Bronze — weekly cashback up to 0.3%; Silver — up to 0.7%; Gold — up to 1.0%. The more active you are, the faster you move up.
VIP members receive cashback on their bet losses each week. Depending on your VIP level, this rate can range from 0.3% to 1.0%. Cashback is generally credited to your account on a set day of the week. Contact support for the exact amount and timing.
Yes, 62bd offers special promotions during various festivals — such as Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh — and during BPL or T20 World Cup periods. These offers are available for a limited time. Check the promotions page regularly or ask support to stay up to date on the latest offers.
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Security and Responsible Gaming
62bd uses SSL encryption to protect all personal and financial information. You can confirm the connection is secure by looking for "https" and the padlock icon in your browser's URL bar. Your information is not shared with third parties.
62bd is for those aged 21 or above only. It is strictly prohibited for minors to open an account. Age is verified during registration, and additional documents may be requested in cases of doubt. It is every adult's responsibility to keep children and teenagers away from this platform.
If you want to take a break for a while, 62bd offers a self-exclusion feature. Through this, you can voluntarily close your account for a set period of time. Contact 24/7 live chat to activate this feature. For detailed advice on gaming addiction, visit our responsible gaming page.
Common signs include: spending more time or money than intended, neglecting family or work, and betting more to recover losses. If you notice these signs, seek professional help without delay. Our responsible gaming page has more detailed guidance and a list of resources.
Yes, the 62bd support team provides assistance fully in Bengali, 24 hours a day, 7 days a week. You can get immediate help by joining the live chat. For email contact, you will generally receive a reply within a few hours.
Still have questions? Get in touch with support
Our Bengali-speaking support team is available 24/7. Message us on live chat for any issue — you will get help within minutes.
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