62bd's Privacy Policy

1. Introduction

62bd ("we", "our", or "platform") operates a safe and reliable platform for online gaming users in Bangladesh. We believe that your privacy is a fundamental right, and it is our ethical responsibility to handle your personal information with the utmost care while you use our services.

This privacy policy ("Policy") explains what types of information 62bd collects, why it is collected, how it is used, and when it is shared with third parties. It also provides detailed information about your rights and choices.

By visiting our website 62bd.cam, creating an account, or using any of our services, you agree to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.

2. Information We Collect

62bd collects your information in various ways. The types of information collected are described below:

2.1 Registration and Account Information

When you create an account with 62bd, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address (including district and division)
• National ID (NID) number or passport number (for identity verification)
• Login credentials and password (in encrypted form)

2.2 Financial Information

For processing transactions, we collect:

• bKash, Nagad, or Rocket mobile number
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Bank account details (where applicable)

Note: We do not store complete credit or debit card details on our servers.

2.3 User Behavior and Activity Information

To improve the platform, we automatically collect:

• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited, click patterns, and session duration
• Gaming history, betting data, and win/loss records
• Login time, location, and device information

2.4 Communication Information

When you contact our customer support team via live chat or email, we retain a record of those conversations. This helps us improve service quality and resolve disputes.

3. Use of Information

62bd uses the information collected for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing uninterrupted gaming services
• Distributing bonuses, promotions, and VIP rewards

3.2 Identity Verification and Fraud Prevention

• Completing the KYC (Know Your Customer) process
• Complying with Anti-Money Laundering (AML) policies
• Verifying the permitted age (21+)
• Detecting and preventing fraudulent activity

3.3 Communication and Support

• Sending transaction confirmation messages
• Important account-related notifications
• Promotional offers (subject to your consent)
• Resolving customer service issues

3.4 Platform Development

• Analyzing and improving the user experience
• Building new features and services
• Diagnosing and resolving technical issues
• Identifying security vulnerabilities

4. Information Sharing and Disclosure

62bd does not sell your personal information to any third party. However, information may be shared in the specific circumstances described below:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners may only use the information for the purpose of providing the specified service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose required information in response to a court order, legal notice, or a valid request from a government authority. In such cases, we are obligated to comply with applicable law.

4.3 Business Transfers

If any part of 62bd's business is transferred through a sale, merger, or acquisition, user information may also form part of that transfer. In such circumstances, we will notify you in advance, and the new party will also be required to comply with this privacy policy.

4.4 With Your Consent

Outside of the cases mentioned above, we will not share your personal information with any third party without your explicit consent.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 62bd website. A detailed description is provided below:

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform (login sessions, security tokens).
• Functional Cookies: Used to remember your preferences and settings (language, display).
• Analytics Cookies: Used to monitor and improve platform usage.
• Marketing Cookies: Used to display relevant offers based on your preferences.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may affect certain key platform features.

6. Data Retention and Duration

62bd retains your personal information for as long as it is needed to fulfil the relevant purpose or as required by legal obligations.

6.1 Retention Periods

• Active account data: For the full duration that the account remains active.
• Closed account data: A minimum of 5 years after account closure (financial transaction records).
• KYC documents: For the period specified under applicable regulations.
• Log files and technical data: Generally up to 12 months.

6.2 Data Deletion

Once the specified retention period has ended, we securely delete your information or anonymise it in a way that it can no longer be linked back to you.

7. Security Measures

62bd has adopted industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — only a strong cryptographic hash is stored.
• Firewall and Access Controls: Multi-layered security measures to prevent unauthorised access.
• Regular Security Audits: Periodic system assessments conducted by security specialists.
• Two-Factor Authentication: An additional verification layer to protect your account.
• Employee Training: Our staff receive regular training on data privacy.

While we are committed to ensuring the highest level of security, complete security on the internet cannot be guaranteed. You should also use a strong password for your account and never share your login credentials with anyone.

8. Your Rights

As a user of 62bd, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information we hold about you from 62bd at any time. We will provide it within a reasonable period (generally within 30 days).

8.2 Right to Correct Information

If your personal information is inaccurate or incomplete, you can correct it through your account settings or via customer support.

8.3 Right to Delete Information

In certain circumstances (such as cancelling the service), you may request that your personal information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted. This request will be reviewed and a decision will be made within the scope of applicable law.

8.5 Opt Out of Marketing

You may opt out of promotional communications at any time. To do so, update your account settings or send an email to [email protected].

9. Protection of Minors

62bd strictly follows a 21+ age policy. Only those aged 21 or above may create an account and use our services on the platform.

We do not intentionally collect any information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their child has registered on our platform, please contact us immediately at [email protected].

10. Policy Changes

62bd may update this privacy policy from time to time. Changes will take effect as follows:

• The "Last Updated" date at the top of the policy will change.
• For significant changes, a notification will be sent to the registered email address.
• In some cases, consent to the updated policy may be requested when logging into the platform.

Continued use of the platform after any changes will be considered as your agreement to the new policy. We recommend that you review this policy regularly.

11. Contact

If you have any questions, concerns, or requests regarding the privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct chat support in Bengali

We generally try to respond to privacy-related requests within 2 business days.

To learn about our detailed terms, please visit our Terms & Conditions and Responsible Gaming pages.